Pecan POS System Overview
What Pecan POS Offers U.S. Businesses
Pecan POS is a restaurant-focused point-of-sale system developed by Pecan Solutions Inc. Unlike POS platforms that serve a range of industries, Pecan is designed specifically for food service operations, including restaurants, cafés, bars, pizzerias, food trucks, coffee shops, bagel shops, delis, clubs, and quick-service establishments.
The platform combines order management, payment processing, reporting, employee time tracking, and restaurant workflow tools within a single system. Taking a hybrid approach, Pecan stores the primary database locally while using cloud functionality to support integrations and access real-time reports remotely.
Pecan hospitality POS systems operate on Microsoft Windows-based hardware rather than iPads or proprietary terminals. The system runs on a range of Windows devices that meet its minimum system requirements. Restaurants can also choose from complete hardware bundles and mobile ordering devices designed specifically for food service operations.
The platform includes restaurant-focused capabilities, such as dining room and bar management, delivery management, employee time tracking, reporting, and payment processing. Pecan also offers multilingual support, with the system available in English, Spanish, and simplified Chinese.
Pecan also offers AI Bunny, a voice-based ordering tool designed to handle incoming pickup and delivery orders. The system can manage multiple calls simultaneously and integrates directly with Pecan POS.
Pecan is a restaurant-specialist POS provider rather than a general small business platform, shown in its focus on hospitality workflows, processor flexibility, and restaurant-specific operational tools.
How Pecan Operates in the U.S. POS Market
Pecan operates in the U.S. POS market as a provider of restaurant POS systems rather than multi-industry platforms. The systems are designed specifically for food service operations, including restaurants, bars, cafés, pizzerias, food trucks, and other hospitality businesses.
Pecan POS systems combine payment processing, reporting tools, delivery management, and mobile ordering within a centralized platform, supporting restaurant workflows, including front-of-house service, order management, and payment acceptance.
Pecan systems use a hybrid architecture, storing restaurant data locally while supporting cloud-based functionality for remote access to integrations and real-time reporting.
Pecan payment processing follows a processor-agnostic approach, supporting several payment processors, including TSYS, Fiserv, Worldpay, and Heartland, giving operators flexibility when selecting payment processing services.
Pecan Mobile features enable businesses to take tableside orders and process payments from handheld devices. This allows staff to take orders and process payments away from a fixed POS terminal.
Although AI features are included, they are additional capabilities rather than the system’s focus.
Overall, Pecan occupies a niche position in the U.S. POS market. Its combination of restaurant-specific functionality, processor flexibility, hybrid local-cloud architecture, and perpetual licensing model reflects a different approach from many subscription-based POS providers.
Who Pecan Is Best Suited For
Fine dining restaurants: Fine dining operators can use Pecan’s table management, tableside ordering, reporting, and payment processing capabilities to support front-of-house operations.
Cafés and coffee shops: Cafés can use Pecan to process payments, track employee hours, and support both in-store and delivery operations through a centralized restaurant POS system.
Bars: Pecan includes functionality designed for bar environments, including the ability to transfer tabs between bar and dining room service, allowing operators to manage customer activity across different areas of the venue.
Quick-service restaurants: Quick-service operators can use Pecan to manage customized order types, support delivery channels with dual pricing, and streamline ordering workflows.
Food trucks: Pecan Mobile allows businesses to take orders and process payments from handheld devices rather than a fixed POS terminal.
When Pecan May Not Be Suitable
Businesses needing proven enterprise systems: Because Pecan is a niche restaurant POS system, it may lack the features required for those seeking enterprise-level infrastructure that franchise or larger, multi-location businesses require.
Businesses requiring broad integrations: While Pecan supports several restaurant-focused integrations, including delivery platforms and payment processing providers, businesses requiring extensive third-party software may find Pecan does not meet their needs.
Operators wanting established ecosystems: Pecan focuses on restaurant operations and processor flexibility rather than a wide range of connected applications, making it less suitable for businesses seeking a large network of third-party integrations.
Non-hospitality businesses: Pecan is designed specifically for restaurants and food service operations. Retail stores and businesses outside the hospitality sector may be better served by POS platforms developed for their specific operational requirements.
Pecan POS Pricing Model Overview
Pecan POS pricing follows a perpetual license model rather than a traditional software subscription structure. Here, businesses purchase a software license that can be used with compatible POS hardware. This differs from subscription-based POS models that require recurring software fees.
Pecan does not publicly publish pricing information on its website. Instead, businesses must request a demonstration and obtain a custom quote tailored to their specific requirements. Because of this, the total cost of Pecan POS systems can vary depending on a business’s requirements.
Pecan systems are typically available through hardware bundles offered by resellers. These may include Windows-based POS terminals, receipt printers, cash drawers, mobile ordering devices, and perpetual software licenses. Different hardware configurations and bundle options can affect the overall cost of ownership.
For example, reseller packages include complete restaurant bundles featuring an all-in-one Windows POS terminal, receipt printer, cash drawer, and a perpetual Pecan POS license. Additional packages are available that incorporate mobile ordering hardware and Pecan Mobile licensing, while value-focused bundles may use refurbished hardware to reduce upfront costs.
Payment processing fees represent a separate cost from license and hardware purchases. Businesses can choose from a range of certified payment processors, including TSYS, Fiserv, Worldpay, and Heartland. As a result, processing fees and structures are determined by the processor rather than Pecan and may vary.
Pecan also offers Instant Funding through its Netevia partnership, allowing approved card transactions to be funded within minutes of batch-out.
Businesses evaluating Pecan should consider software licensing, hardware requirements, payment processing costs, and optional services when assessing overall costs.
Pecan POS Features and Capabilities
Restaurant POS management: Pecan is designed specifically for restaurant operations with the ability to switch between dining room and bar modes, transfer tabs between service areas, and manage orders through a single interface.
Customizable order workflows: Restaurants can create custom order types and a clickable receipt feature that allows staff to modify orders, reorder items, void transactions, adjust quantities, and apply discounts from a single screen.
Dual pricing: Pecan supports dual pricing functionality, allowing businesses to automatically apply different pricing structures for cash and card transactions.
Pizza builder: The platform includes a pizza builder designed for pizzerias and restaurants offering customizable menu items. Staff can modify toppings, ingredients, and order configurations directly within the ordering workflow.
Employee time clock: Pecan includes a built-in employee time clock, allowing businesses to track staff hours within the POS system.
Reporting and analytics: Pecan Reports is available as a mobile application for iOS and Android devices. This allows operators to remotely view sales summaries, payment breakdowns, discounts, void tracking, and other restaurant performance reports in real time.
Delivery management: Pecan includes delivery management functionality, storing customer information, order history, and customer preferences. Restaurants can also integrate optional caller ID functionality to streamline delivery operations.
Third-party delivery integrations: Restaurants that offer takeout services can connect multiple ordering channels through a centralized dashboard, including DoorDash, Grubhub, Uber Eats, Wix, and ChowNow. Website ordering is also supported through OnlineOrdersNow.
AI order taking: Pecan’s AI Bunny, a voice-ordering feature, handles incoming pickup and delivery orders. AI Bunny can manage multiple calls simultaneously, recognize returning customers, verify delivery addresses, upsell menu items, and process payments.
Flexible payment processing: Pecan uses a processor-agnostic payment model, allowing businesses to work with supported payment processors. Certified payment platforms include TSYS, Fiserv, Worldpay, and Heartland.
Payroll and labor management: Pecan Payroll Essentials helps businesses track employee hours, tips, overtime, and additional compensation. The platform also provides weekly employee reports and side-by-side payroll comparisons.
Pecan POS Hardware Overview
Windows-based POS terminals: Pecan operates on Microsoft Windows devices, with hardware bundles often including all-in-one POS terminals used in restaurant environments.
Pecan-branded POS hardware: Alongside third-party hardware options, Pecan-branded all-in-one POS terminals are also available.
Pecan Mobile handheld devices: Pecan Mobile devices are built around Sunmi mobile hardware, which includes a visual table map and the ability to process orders and payments away from a fixed POS terminal.
Kitchen Display System (KDS): Pecan’s kitchen display system replaces traditional paper tickets, allowing orders to be routed directly from front-of-house staff to kitchen personnel.
Self-service kiosks: Pecan’s self-service kiosks allow customers to place orders directly through a touchscreen interface.
Rear customer display: Pecan offers a rear-facing customer display that allows guests to view transaction information during the ordering and payment process.
Receipt printers and peripherals: Pecan supports restaurant hardware peripherals, including receipt printers and cash drawers available through bundled hardware packages.
Payment devices: Pecan supports several PA-DSS-compliant payment devices, including the ID Tech VP3350, Sunmi P3 Pro, Sunmi P2 Lite, PAX A35, and PAX S300.
Related Guides and Independent Reviews
US POS System Providers
How Pecan Compares to Other POS Providers
Pecan vs Toast: Toast POS systems combine proprietary hardware, integrated payment processing, and a broad restaurant technology ecosystem through a subscription-based model. Pecan instead allows businesses to choose from supported payment processors, and its perpetual license model eliminates recurring software subscription fees. Pecan also uses a hybrid local-cloud architecture, whereas Toast operates as a cloud-based platform.
Pecan vs Square: Although Square does support hospitality businesses, it serves a wider range of industries with a payment-first approach. Pecan is purpose-built for food service businesses, with industry-specific features such as dining room and bar management, pizza customization tools, and delivery management capabilities.
Pecan vs Clover: Clover combines POS software, payment processing, and hardware within a subscription-based ecosystem. Pecan differs by offering a perpetual license structure and a processor-agnostic payment model, allowing businesses to choose from supported payment processors.
FAQs
What is Pecan POS?
Pecan POS is a restaurant-focused point-of-sale system developed by Pecan Solutions Inc. The platform combines order management, payment processing, reporting, delivery management, and restaurant workflow tools within a system designed specifically for food service businesses.
How much does Pecan POS cost?
Pecan does not publicly publish comprehensive pricing information on its website. Businesses typically need to request a demo and a custom quote based on their operational requirements, hardware needs, and desired functionality. The platform uses a perpetual license model rather than a recurring software subscription.
Is Pecan POS designed for restaurants?
Yes. Pecan is designed specifically for restaurants and food service businesses, including fine dining restaurants, cafés, bars, quick-service restaurants, pizzerias, and food trucks.
Does Pecan POS offer AI ordering?
Yes. Pecan AI offers AI Bunny, a voice-based ordering feature that can handle incoming pickup and delivery orders. The system can manage multiple calls simultaneously, recognize returning customers, verify addresses, process payments, and upsell menu items.
Does Pecan POS support delivery integrations?
Yes. Through OrderOut integration, Pecan can connect delivery platforms such as DoorDash, Grubhub, Uber Eats, Wix, and ChowNow through a centralized dashboard. The platform also supports direct website ordering through OnlineOrdersNow.
